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In January 2009, Bank of America joined Twitter so we could communicate instantly and directly with our customers to resolve problems, address concerns, and share information.

The typical Twitter starter question is, "What are you doing?

If you send a tweet to @Bof A_Help (or receive one) you'll be communicating with one of our employees who will gladly assist you with your problem or concern.

Businesses utilize Twitter as a direct form of contact with their customers, allowing the businesses to address customer concerns in an open forum and stay in touch in real time.Within 2-4 business days after sending us a message, you’ll receive an alert to inform you that our response is available in your Online Banking Message Center.Since email is not available for most topics, we suggest that you contact us by phone, by making an appointment, by visiting us at a financial center or by reaching out on our Facebook page Our friendly customer service representatives are ready to answer your questions.If you’d like to mail correspondence, please send it to: Bank of America Attn: FL1-300-01-29PO Box 25118Tampa, FL 33633-0900Twitter is a social media/networking site not affiliated with Bank of America.Users send short, 140-character messages called "tweets" to other users, called "followers".

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