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Rated 4.39/5 based on 878 customer reviews

Seventy-five of these complaints were successfully resolved with assistance, while 342 complaints either were not resolved to the merchant’s satisfaction or did not receive a final response from the merchant.

Stripe has also received 54 negative reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.

That fights wrinkles with one hand and breast cancer with the other.

That knows the value of a perfect lip, but still opens its mouth and speaks out against domestic violence and for women's financial independence.

Merchants should be aware that Stripe reserves the right to “change the Payout Schedule or suspend payouts to your Bank Account should we determine it is necessary due to pending disputes, excessive or anticipated excessive Chargebacks or refunds, or other suspicious activity associated with your use of the Service or if required by law or court order,” according to its terms of service.

As of this review, Stripe does not have a dedicated customer phone support number, which could be a drawback for some merchants.

Overall, Stripe’s pricing and business model resemble those of the mobile credit card processing company Square, but for online businesses.

Like Square, the company’s standard policies regarding fraud prevention and prohibited business activities appear to be cause for complaint among many merchants.

To better understand why we adjust BBB ratings, please see our Rating Criteria.

Stripe has been accredited with the Better Business Bureau since May 2013 and currently shows an “A ” rating on its profile.

The company has had 417 complaints filed in the past three years, with 193 of those related to the product or service, 118 due to billing and collection, 18 having to do with delivery problems, and 79 related to advertising issues.

Given the fact that Stripe has amassed 417 complaints in the short time it has had a BBB profile, we have adjusted the BBB’s rating to a “C.”Stripe rates as an average merchant services provider according to our standards.

The company has seen a large increase in complaints since our last update, but its overall complaint volume remains low for its size.

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